When Advanced Access does something right, we also will report it here. Today, after requesting a credit for my IDX problems (previously posted), AA passed one along. Kudos, Jeremy in Customer Service This is how you win back clients, when you recognize and acknowledge a problem along with doing the right thing [...]
Filed under: Outrage, Site Down, internet | No Comments »
Numerous agents have posted that they are having problems with photos appearing on their listings. On their IDX system, which hasn’t been updated for 12 days now (last was on 10/12/07) the photos fail to display once the listing is selected. A photo does display in the thumbnail so it’s obvious that photos exist. Customer [...]
Filed under: Media, Outrage, Site Down, internet, news | 18 Comments »
After making it through last weekend but then experiencing problems on Monday, Advanced Access once again fails to deliver their IDX on a weekend! Sites in Illinois, Minnesota, Washington, and other areas, just to name a few, are all effected. The best time to obtain new buyers is on weekends and Saturday evening especially when [...]
Filed under: Outrage, Site Down, internet | No Comments »
There are those who prefer to hide behind a phony email address when posting, thus their email ends up in the Spam folder due to the system associating it with being spam (for example test@test.com would appear as spam) Unfortunately, the moderator of the site does not get any notices when posts are viewed as [...]
Filed under: Outrage, Site Down | 1 Comment »
Well, we made it through the weekend only to be greeted with no IDX Monday morning. Others are reporting the same thing in the forum so it’s not just a local outage. When will they finally get their act together?
Stay tuned!
Filed under: Outrage, Site Down | No Comments »
For the pat two weekends, sites have gone down, IDX has shut down, and no one at Advanced Access gets things resolved until Monday! Going into the third weekend since all this latest outage started happening, we can only keep our fingers crossed that our viewers will find our site and listings available not to [...]
Filed under: Outrage, Site Down | No Comments »
After a few rough days at Advanced Access with many posts going unnoticed by Customer Service for hours and even days on the weekend, today there were three reps monitoring the forum more frequently. After a rash of posts from unhappy subscribers threatening to move their domains elsewhere, maybe CS has finally realized that they [...]
Filed under: Site Down | No Comments »
Today an agent posted in the forum that he had been on hold and mysteriously disconnected each time (see previous post). When a Customer Service rep finally answered his desperate plea for help on the forum, the response was what you would expect from the poor Customer Service background these individuals have. It went something [...]
Filed under: Site Down | No Comments »
Today, no one seems to want to pick up the phone at Customer Support. Forum members are reporting that even after four or five failed attempts, the phone mysteriously goes dead after five minutes of being on hold. Others are still reporting sites that won’t load with ‘error’ messages appearing. Others are reporting that photos [...]
Filed under: Site Down | 3 Comments »
With Sunday coming to an end and no Customer Service reps to be found on the forums, and sites still acting up along with the IDX being down most of the day, the posts just keep piling on with issues like:
Website not accessible
WEB SITE DOWN
WEB SITE DOWN AGAIN!
Problems with customer service
Quick Homes takes a day [...]
Filed under: Site Down | No Comments »
