Was Advanced Access Better When Privately Owned?

While doing some checking on Advanced Access’ prior history of ‘blackouts’, I came across their March 2002 Newsletter which shows the dedication they had back when they were privately owned and interested in ‘keeping’ their clients rather than losing them. Here is what their newsletter said:
[Quote]

Major Power Outage at AA Headquarters

On Thursday, March 14 at 12:30 pm Pacific Time, Advanced Access experienced a major power outage throughout the entire city block, caused by cable problems on the main power line. The City of Anaheim was able to repair the blown transformer, restoring power back to all of the surrounding area, with the exception of OUR building.

Advanced Access has an extensive battery back-up system that kept your websites up and running for a period of time. However, when it became clear that our power was not going to be restored any time “soon,” our server administrators had to power the servers down, which kept your data from being lost.

That’s when our dedicated team sprung into action: Our Programmers (Scott Johnson, Justin LaJoie, Zac Olsen, and Jonathan Mabe) our Customer Service Manager, Chris Clelland, and Director of Operations, Justin Davis, set up several high-powered gas generators on the ground floor next to the stairwell. Using several LONG extension cords, they hooked up our servers (on the third floor) to the generators on the ground, successfully restoring your websites later on that afternoon. All throughout the night, our team members took “shifts” and refueled the generators 3-4 times to keep your sites up and running until the utility company restored the power at 5 am the next morning.
[end quote]
Do you think things have improved or worsened since they were bought by Dominion?