Typical Customer Service reply from Advanced Access

Today an agent posted in the forum that he had been on hold and mysteriously disconnected each time (see previous post). When a Customer Service rep finally answered his desperate plea for help on the forum, the response was what you would expect from the poor Customer Service background these individuals have. It went something [...]

Advanced Access falls short in Customer Support!

Today, no one seems to want to pick up the phone at Customer Support. Forum members are reporting that even after four or five failed attempts, the phone mysteriously goes dead after five minutes of being on hold. Others are still reporting sites that won’t load with ‘error’ messages appearing. Others are reporting that photos [...]