Advanced Access falls short in Customer Support!
Today, no one seems to want to pick up the phone at Customer Support. Forum members are reporting that even after four or five failed attempts, the phone mysteriously goes dead after five minutes of being on hold. Others are still reporting sites that won’t load with ‘error’ messages appearing. Others are reporting that photos are not showing up on their listings with some stating that this has been going on for the past year. When will they finally get the qualified help to run this operation? Who is now in charge of this wayward ship since it was sold?
The latest posting by CS says “If you continue to have problems, please contact Customer Support by email and/or phone in regards to the specific issue you are having…” Guess that means using the forum is NO LONGER a viable way to get a problem resolved like it used to be. How I long for the good old days when AA was privately owned!
Filed under: Site Down
Perhaps you should not put words into the mouths of others. Perhaps it could be read that you should contact them direct about any issues that you are personally having. Why would that be bad, would you rather it be the other way around? And who’s to say that the forums are no longer a source of answers?
To “Someone” - No one is putting any words in someone Else’s mouth. That was their response to problems many were having and an answer on the forum would become an answer to all of us. Customer Service is seldom monitoring the forum anymore and what good is it to try calling them when your call winds up disconnecting? AA would love for everyone who has a problem to call and keep it OFF the forum. They would like nothing better than the few old-timers who are still with them to simply leave so that everyone else thinks it’s just business as usual. The forums used to be a great place to network and share knowledge but the people like Bob have left and you seldom see double-digit numbers monitoring anymore (unless there’s a problem). Most of the time when someone is experiencing a problem, the rest of us are as well. I can’t tell you how many times I check into the forum, see a problem posted, check my own site, and find out it is effected as well. Then we all wait for CS to respond. Usually by the time they do, it’s their canned answer that they see our sites just fine. I’m sure these responses are posted AFTER they add the band-aid as if there was nothing wrong in the first place.
I suppose you will be telling me next that 4.0 will be released to 3.0 users next week. Another promise that’s over a year old.
“The forums used to be a great place to network and share knowledge”
That is due to the lack of participation from the community on the forums, not the lack of participation from AA Managers on the forums.
“people like Bob have left”
Be the new “Bob” on the forums. Bob was positive, your posts are not.
While you may have some people band together during the times of trouble, it’s keeping that bond in times of good that are key. Do you share your knowledge on the forums? Do you ask for others help and opinion? Are you positive?
The phones work, I’ve gotten through. Try being nice to them, they do a lot more that way.