Typical Customer Service reply from Advanced Access

Today an agent posted in the forum that he had been on hold and mysteriously disconnected each time (see previous post). When a Customer Service rep finally answered his desperate plea for help on the forum, the response was what you would expect from the poor Customer Service background these individuals have. It went something like “I can see your site just fine, would you like someone from customer service to call you?”

By the time someone responded, the site was back up but WHY NOT JUST CALL THE CLIENT without a dumb post ASKING them if they would like a call? What do you think they were on hold for? Even if the site appeared to be operational once the CS saw the post, a GOOD CS would have immediately called, introduced themselves, and discussed the situation and answered any other questions the client may have had. In this case, the client finally posted a response not to bother now. Another missed opportunity by Advanced Access Customer Service to show they really do care about their clients.