After a few rough days at Advanced Access with many posts going unnoticed by Customer Service for hours and even days on the weekend, today there were three reps monitoring the forum more frequently. After a rash of posts from unhappy subscribers threatening to move their domains elsewhere, maybe CS has finally realized that they need to improve what it is they (don’t) do. I received an email from one agent who has been with Advanced Access for quite some time and has decided that it is finally time to move on due to all the problems Advanced Access is experiencing. This agent will soon be informing them that the account will not be renewed because of the sites down-time along with a lack of concern on the part of Advanced Access over resolving numerous problems.
Filed under: Site Down
