Why NOT To Buy an Advanced Access website!!
Posted on May 7, 2008 by Moderator
Here it is May 7th, and I had 226 broken links as a gift from the jerks at Advanced Access. Now, going on over 24 hours, they still have not resolved the issue…please DO NOT buy an Advanced Access website - please spare yourself the bleeding , pain, misery and humiliation from your clients.
Filed under: Outrage | Tagged: Advanced Access, internet, news
226 broken links ZOMG! Please tell me you didnt hand check 200+ links, you used a tool right?
I took a look around your site http://www.jeffboyce.net
Couldnt find any broken links, odd. Perhaps its not that website but another one?
Bleeding, pain, misery and humiliation? Really now Jeff, man up. Take control, it is your site, if its broken fix it. Dont cry about it, makes you sound like Gene.
Tool
LOL - I don’t mind being compared to! I only stuck it out with AA to finish using up the free credits that I rightfully earned, over nine months of them! During that time I tolerated all the downtime mainly because I had another site that was fast becoming my main workhorse, plus I had two others as backups complete with their own IDX system.
By the time you and I looked at Jeff’s site, the issue had probably been resolved. I’m sure that Customer Support gave him their typical response: “We’ve looked at your site and nothing seems to be wrong with it. Could you send us some screenshots showing the issues you are referring to?” This is their way of ignoring the issue or ACKNOWLEDGING the ones that they knew were happening. They are famous for doing this. I can still monitor the forums under a different ID and see that nothing has changed, just the same issues day after day. They are still a company to avoid since improvements are rare and service reliability is still heading south!
Odd,
if you are an Advanced Access customer then you would understand his frustration. If you are happy with AA all I can tell you is that you are a complete friggin moron. The platform , customer service and I dare use the term marketing department are a complete and utter joke. I rank in Google and Yahoo highly however not due to their efforts but due to mine. I have been knocked out of Google twice due to 404 errors on my site, not just internal pages due to their crappy data feeds and server redundancy. He is not crying, he is venting. You are too stupid to know the difference!!!!!!!
Dear ODD,
Your stupid blog name says it all…
Yes “duh”…you must work in customer service for Advanced Access because by the time you looked at my site, I had fixed most of those errors caused by the lousy Advanced Access server - which I had to use Xenu to diagnose. Who can “take control” of a lousy server which impedes my whole day fixing website server problems that I didn’t cause!
I’m a Realtor, and should be able to rely on a professional website provider to keep my site up…but at Advanced Access, that’s a complete joke! Why rip on me to “man up” when my website provider cost me over 3 hours in repairs yesterday alone…you are ODD!
It sucks that AA can never get its act together and clients are still expereinces problems that I did over a year ago. AA should put more time into development and less time into other stuff, after all they are a website hosting co.
I received a call from a fellow Realtor Sunday who was so disgruntled with Advanced Access Customer Support that he was also finally ready to move his site elsewhere. He was experiencing some major problems with his site over the weekend and finally gave up waiting on hold for customer support. Having my site down on weekends was THE main reason that I finally threw in the towel. What could be a worse time for an agents site to be down?
Having made the move to Point2Agents along with five other sites that they host for me, I can rest assured that my site is active and is also getting regular software updates rather than waiting for a complete new roll-out as promised by AA but never delivered on to 3.0 users. Actually, it feels real good driving a new model rather than my old AA clunker! I see that one of AA’s recent newsletters was devoted mostly to testimonials from agents touting their customer service. Upon viewing their sites, most were still using the default verbiage and had very little new material which would indicate that these agents may not have a clue about what to expect from a hosting company. Their sites may be just something that THEY like looking at and get very little traffic from.