Server Error in ‘/’ Application.

That seems to be the most popular message lately for viewers looking at Advanced Access real estate sites. And to add insult to injury, Customer Support seems to be missing in action! Over the last few days when it comes to giving their clients any answers to the latest problems, CS seems unwilling to post any details. Sites barely load, working in the virtual office is a waste of time since pages never load, IDX is down, and the list goes on and on. We are not talking about just a simple outage that has been corrected, we are talking about several days of poor hosting with no solutions being brought forward from Customer Service. It’s no wonder that the e-Pro sponsors no longer recommend this company!

Advanced Access Finally Running Out Of Steam!

Yep! That’s right folks! Advanced Access has finally run out of gas or so it appears. Several days ago agents were reporting outages about the same time Florida went without power due to a repairman accidentally shutting off the backup switch while making repairs. The only problem is, Advanced Access is based in California and so are their servers! Well, they finally got sites back online with a weak response in the forums stating that ALL 3.0 sites were now functioning. Great AA, but how about telling us what went wrong?

Following the days that this power outage occurred, agents continued to report that they couldn’t accomplish updates in their virtual office area. Advanced Access NEVER ONCE responded to these issues, totally ignoring the bombardment of problems being reported. Agents are seeing blank pages, white lines, partial pages, etc. when working on their pages. Today, I tried uploading a photo and was met by a blank screen that refused to load. I finally had to load it on another site and point at it in order to complete my task.

Today is Sunday when many consumers are looking on the Internet for homes. I tried about ten different AA sites and if I were a consumer, I would have clicked off these sites long before they ever loaded. It is not surprising to see the almost daily posts from agents who are not planning on renewing their accounts. A company that refuses to be upfront with their clients and keep them informed of problems and planned solutions will soon be history. How long can Advanced Access continue to survive on just the revenue from new accounts? I often see numerous “Guests” viewing the forum. If you are one of these, take heed and spend your hard earned money on a winner, not a loser like Advanced Access.