Advanced Access Finally Running Out Of Steam!

Yep! That’s right folks! Advanced Access has finally run out of gas or so it appears. Several days ago agents were reporting outages about the same time Florida went without power due to a repairman accidentally shutting off the backup switch while making repairs. The only problem is, Advanced Access is based in California and so are their servers! Well, they finally got sites back online with a weak response in the forums stating that ALL 3.0 sites were now functioning. Great AA, but how about telling us what went wrong?

Following the days that this power outage occurred, agents continued to report that they couldn’t accomplish updates in their virtual office area. Advanced Access NEVER ONCE responded to these issues, totally ignoring the bombardment of problems being reported. Agents are seeing blank pages, white lines, partial pages, etc. when working on their pages. Today, I tried uploading a photo and was met by a blank screen that refused to load. I finally had to load it on another site and point at it in order to complete my task.

Today is Sunday when many consumers are looking on the Internet for homes. I tried about ten different AA sites and if I were a consumer, I would have clicked off these sites long before they ever loaded. It is not surprising to see the almost daily posts from agents who are not planning on renewing their accounts. A company that refuses to be upfront with their clients and keep them informed of problems and planned solutions will soon be history. How long can Advanced Access continue to survive on just the revenue from new accounts? I often see numerous “Guests” viewing the forum. If you are one of these, take heed and spend your hard earned money on a winner, not a loser like Advanced Access.

Clients Bailing From Advanced Access Sites

While doing some Googling for ‘Advanced Access sites’ the other day, I came across a blog from www.WebNewsForUs.com that made mention of several great looking Advanced Access sites. Upon recognizing many of the agents in the post, I clicked on the half-dozen hyperlinks and wasn’t surprised to find that ALL of the FORMER Advanced Access clients were now hosting their real estate websites elsewhere. I knew that several of them weren’t active on AA’s forum anymore and had gone elsewhere but was surprised to see that ALL the ones that were touted in the article had left. Just another example of the problems that exist at Advanced Access and why some of the greatest sites (as well as agents) that were once hosted there have bailed out. Are YOU a former AA client, and if so, WHY did you not renew with them?

Advanced Access Sites DOWN per Agents & Clients

Well, it seems like Advanced Access just can’t seem to figure out the magic formula to keep the power on. Once again, agents and their clients are reporting that the websites are unavailable. This has been an ongoing problem with Advanced Access for quite some time, even though they claim to have a state-of-the-art backup system in place. The other problem is trying to reach Customer Service to report any problems, as many agents indicate that calls go unanswered or they tire of being on hold forever waiting for a supervisor. All this should change once enough agents bail out and the size of the Advanced Access client base becomes something that they are capable of handling. Is there anyone who can save them before they go under?